Terms & Conditions

Prices*

All products on the website are priced on the assumption that payment is made prior to dispatch. All other orders processed and delivered were payments are received in arrears i.e. credit accounts via official purchase orders etc. will attract a 5% surcharge.

Shipping Policy

We operate a standard next day delivery service (Monday - Thursday) on all stock items such as consumables and accessories. All orders must be placed before 2pm Monday to Thursday to ensure, although we can’t always guarantee next day delivery. Orders placed on Friday we will strive to ensure delivery on the following Monday. In the event that we are out of stock, we will send the items as soon as possible within a reasonable period. For delivery times on equipment please call our helpline on 0800 035 5584 due to stock levels and manufacturers lead time. But we strive to deliver within 7 working days, wherever possible. Product orders above £60.00 exclusive of VAT are inclusive of any standard delivery charges, plus any additional charges as below.

Product Orders under £60.00 exclusive of VAT will incur a standard delivery charge of £6.95 + VAT plus any additional charges as below.

The delivery charge is automatically calculated in your shopping cart but in certain circumstances, you may be contacted by either email or telephone to advise if any further charges apply.

Please note additional delivery charges will apply for Northern Ireland, Isle of Man, Scottish Highlands, Scottish Isles, Scilly Isles and Channel Islands. Please note if any additional charges apply you will be contacted prior to dispatch.

Please call our helpline on 0800 035 5584 or contact us should you need clarification on any point.

 

Equipment & warranties policy

All equipment supplied by ‘Coffeeseller UK’ comes with a statutory, 1 year manufacturers parts only warranty, unless otherwise stated. Please call our help line on 0800 035 5584 for other and extended warranty options. 

Please note that any machine warranties do not cover any scale related issues caused by poor quality water in areas such as central London. Therefore, it is highly recommended that you upgrade to the Brita range of water filters. For advice please contact us on 0800 035 5584 

We supply a range equipment with boxed delivery to your site. If you require an engineer to connect the machine to your prepared power and water facilities you can purchase it here to go with your machine.  Please be aware the engineer will connect the machine to your power and water supply within a meter of the machines location - he will not route power and water from other locations to where you want the machine. Electrical and Plumbing work should be completed and ready for when the engineer comes to the machine - if the required facilities are not in place prior to the engineers arrival then a recall fee will be chargeable for the engineer to come back once you have them in place. Always double check the requirements for the machine you are buying, in most cases it will need a 13amp socket and cold water feed with isolation tap terminating at 3/4inch BSP fitting (washing machine type screw fitting). High wattage machines will require a 20amp supply with cooker on/off switch within a meter. Also ensure you purchase a limescale water filter to go with your machine, the warranty will be invalidated if the machine is found to have limescale issues in the boiler or valve

 

Returns policy & returning of goods

We do not refund or exchange any opened or used ingredients, consumables and accessories. If you wish to return goods which are not faulty we will accept them up to 3 days after you have received the goods. The received time starts from the date you signed for the goods with the carrier. (A customer signature is recorded by our courier for evidence).

The goods must be unused and unopened and in the same condition in which they were delivered. We will only issue a refund once the goods are returned to us and we are satisfied that they are in a re-sellable condition and have not been used. We reserve the right to charge a 15% handling, re-stocking and refunding fee. The cost and responsibility of returning unwanted or non-faulty goods will be yours the customer.

 

Cancellations

You may cancel your consumables and accessories order once placed online although it will be treated as Returning of Goods (Please refer to the returning of goods policy) This is at the company’s discretion. If a mistake is made online, please telephone our helpline 0800 035 5584 or email us immediately where we may be able to assist.

By purchasing machines and equipment or entering into a lease agreement on machines and equipment whether online or otherwise the above conditions no longer apply.

Cancelations of equipment will be subject to cancelation charges dependant on the value and circumstances.

Refunds on returned goods are subject to the above terms and conditions and are given by credit or debit cards and a credit receipt will be issued. Orders paid for by cheque or cash will be refunded at method at the company’s discretion

 

Terms & conditions relating to use of Coffee Seller website

By accessing the content of www.coffeeseller.com ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

 

Colours

The colour and packaging of goods may vary slightly from the images that are shown on the Website due to the limitations of photographic resolutions, monitors and browser software.

 

Limitation of Liability

Coffeeseller UK will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

nothing within this agreement will operate to exclude any liability for death or personal injury arising as a result of the negligence of Coffee Seller UK, its employees or agents.

 

Copyright

All intellectual property of Coffee Seller UK such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Coffeeseller UK.

By using the Website, you agree to respect the intellectual property rights of Coffeeseller UK and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

 

Disclaimers

The information is provided on the understanding that the Website is not engaged in any rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or any components of the Website.

We do not guarantee uninterrupted availability of the Coffeeseller UK Website and cannot provide any representation that using the Website will be error free.

 

Third parties

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of use, statements or information contained in such websites.

 

Severance

If any provision of this Agreement is held to be invalid or un-enforceable, such provision shall be struck out and the remaining provisions shall remain in force.

 

Governing Law and Jurisdiction

This Agreement will be governed by the laws of England and the users of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

 

Cheque payments

Please make cheques or postal orders payable to ‘Coffeeseller’. Please send your order, payment and contact details to the address below.

 

Consumer rights

None of these Terms and Conditions affects your consumer & statutory rights.

 

What Information we collect and how

The information we collect via the Website may include:-

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc. In order to effectively process credit or debit card transactions, it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and uses of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering the information on return visits to the site. Such data is recorded locally on your computer through the use of Cookies. Most browsers can be programmed to reject, or warn you before downloading Cookies, information regarding this may be found in your browser "help" facility.

 

What we do with your information

Any personal information we collect from this Website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

 

The details we collect will be used:-

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after sales service) In certain cases we may use your email address to send you information on our other products and services in such case you will be offered the option to opt in/out before completing your purchase. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our emails for us. Third parties will not be allowed to use your personal information for their own purpose.

 

Other websites

This privacy policy only covers this Website. Any other website which may be linked to by our Website are subject to their own policy, which may differ from ours.

 

Site security

This Website uses Shopify Payments for all credit and debit card transactions. Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through an accredited payment bureau via Santander Bank. 

If you would prefer to arrange an order or pay over the telephone, please contact one of our sales advisers on 0800 035 5584 during normal working hours & we will gladly ring you back.

 

Contact

Coffee Seller UK is a trading style of ADI Corporation Limited with the registered office based at:-

 

London Office:

Coffee Seller UK
Kemp House
152-160 City Road
London
EC1V 2NX

Tel: 0800 035 5584
Email: sales@coffeeseller.com

Leigh Office:

Unit 9A2 Firsdale Industrial Estate
Firsdale Industrial Estate
Leigh
Greater Manchester
WN7 4TN

Tel: 0800 035 5584
Email: sales@coffeeseller.com

 

Company Number: 07979601